top of page
  • What are the shipping costs ?
    Shipping costs vary based on the destination and order size. We offer both domestic and international delivery options. For domestic orders, shipping starts at just £3.49, with free shipping available on orders over £50. International shipping costs are calculated at checkout based on your specific location and the size of your order.
  • Can I track my order?
    Yes, once your order ships, you'll receive a tracking number via email. You can track your package online to see the delivery status.
  • Do you offer samples of your products?
    While we do not offer free samples, we occasionally have sample sizes available for purchase. This allows customers to try products before committing to a full-sized version.
  • Are all products at Sophieamornatural organic?
    At Sophieamornatural, we make skin and hair care products using natural ingredients. Some of these ingredients are organic, but not all products are certified organic. You can find the ingredients and certifications in each product's description. Our main goal is to offer safe, natural.
  • What types of products does Sophieamornatural offer?
    What types of products does SophieAmorNatural offer? At Sophieamornatural, we offer a wide range of natural skin and hair care products including body lotions, butters, oils, face serums, cleansers, shampoos, conditioners, and hair masks. All our products are formulated with organic, sustainably sourced ingredients to manage skin and hair.
  • What payment methods does Sophieamornatural accept for purchases?
    - At Sophieamornatural, we offer a variety of convenient payment options to ensure a seamless shopping experience for our customers. - For online purchases, you can use Visa, Maestro, or PayPal. - We also accept direct bank transfers for those who prefer this method. - Additionally, if you're attending one of our business events or have a planned transaction during a meeting, we gladly accept cash payments. - Our aim is to provide flexibility and convenience in every aspect of your shopping journey at Sophieamornatural.
  • What are the operating hours and response times for Sophieamornatural's online store?
    At Sophieamornatural, our online store is open every day to accommodate your natural beauty needs at any time. We pride ourselves on providing quick and efficient help with any questions about our skin and hair care products. - **Weekdays:** We will respond within 2 hours. - **Weekends:** We will respond within 24 hours. Whether you need product advice, assistance with an order, or have general inquiries about our natural beauty products, our team is here to help you.
  • How do I use your products for the best results?
    Each product comes with detailed instructions on how to use it for best results results. For additional tips, you can check out our blog or reach out to our customer support team for advice tailored to your routine.
  • Are your products free from harmful chemicals?
    Yes almost all are free from parabens, sulfates, phthalates, artificial fragrances, and other harmful chemicals. Our focus is on pure, safe, and effective ingredients.
  • Does shea butter help with stretch marks?
    Yes, regular use of shea butter can improve skin elasticity, making it an excellent option for reducing the appearance of stretch marks. Its moisturizing and soothing properties can help keep skin smooth and hydrated, which may help prevent and fade stretch marks over time.
  • How is shea butter beneficial for skin care?
    Shea butter is a powerhouse ingredient known for its ability to deeply hydrate and moisturize the skin. It helps improve skin elasticity, fade hyperpigmentation, and even out skin tone. Rich in antioxidants, vitamins A and E, it also supports skin healing and soothes irritation, making it perfect for dry, sensitive, or damaged skin.
  • Can I mix shea butter with other oils or creams?
    Yes! Shea butter can be mixed with other natural oils, such as argan oil, coconut oil, or jojoba oil, to enhance its benefits. You can customize your skincare routine by blending shea butter with other hydrating ingredients to suit your specific skin needs.
  • Can I use your products if I have sensitive skin?
    Yes, Sophieamornatural products are meticulously crafted to be suitable for sensitive skin. We prioritize using pure, natural ingredients such as organic shea butter, castor oil, beeswax, jojoba oil, olive oil, and coconut oil, which are known for their nourishing and gentle properties. Our formulations are free from harsh chemicals that often aggravate sensitive skin, making our skincare and haircare products an excellent choice for those prone to irritation. Always remember to conduct a patch test before fully incorporating any new product into your routine to ensure compatibility with your unique skin type.
  • Can I use your shea butter products as an overnight treatment?
    Yes, our shea butter products are perfect for overnight hydration. Apply a generous layer to your face or body before bed and let the skin absorb the nutrients while you sleep. In the morning, you'll wake up with softer, smoother skin.
  • Are your products safe for all skin tones and hair textures?
    Absolutely! Our products are designed to be inclusive of all skin tones and hair textures. We have options for oily, dry, sensitive, and combination skin, as well as products for straight, curly, wavy, and textured hair types.
  • Can I use shea butter on my hair?
    Yes! Shea butter can be incredibly beneficial for your hair. It helps to moisturize dry, brittle hair, promote hair growth, and reduce frizz. You can use it as a leave-in conditioner, scalp treatment, or as part of a deep conditioning hair mask.
  • Can shea butter help with eczema or psoriasis?
    Yes, shea butter is known for its ability to soothe irritated skin, making it helpful for conditions like eczema and psoriasis. It helps to reduce inflammation, lock in moisture, and promote healing, providing relief from dry, itchy patches.
  • Can I use shea butter to treat dry, cracked skin?
    Absolutely! Shea butter is deeply hydrating and helps repair dry, cracked skin. Its rich fatty acids provide long-lasting moisture, while its anti-inflammatory properties soothe irritation and promote healing. It’s especially beneficial for areas like elbows, knees, and heels.
  • SHEA BUTTER NILOTICA
    1. What is Shea Butter Nilotica and how is it different from regular shea butter? Shea Butter Nilotica is a premium, rare variety of shea butter, sourced from the Nilotica shea trees in East Africa. Unlike traditional shea butter, Nilotica shea butter is smoother, softer, and has a higher concentration of fatty acids, making it especially nourishing for the skin. It is perfect for people with sensitive skin, providing deep hydration and healing properties without feeling greasy.
  • Can your products help with hyperpigmentation or uneven skin tone?
    Yes! Our products containing ingredients like Vitamin C, niacinamide, and licorice extract can help brighten the skin and reduce dark spots, promoting an even skin tone over time.
  • Does your shea butter help with hyperpigmentation or uneven skin tone?
    Yes! Shea butter is known for its ability to lighten dark spots and even out skin tone. It contains naturally occurring compounds that help to fade hyperpigmentation and brighten the skin, leaving it looking more radiant and uniform over time.
  • That makes your shea butter lotion, butter, and oils different from others?
    Our shea butter lotion, butter, and oils are crafted from 100% pure, organic shea butter and are packed with essential fatty acids, vitamins A, E, and F. We ensure that all our products are free from synthetic additives, parabens, and sulfates. Our formulas are designed to deeply hydrate, nourish, and protect the skin, leaving it soft and radiant.
  • What should I do if my order arrives damaged or incorrect?
    If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We will arrange for a replacement or a refund, depending on your preference.
  • What is Sophieamornatural's return policy for products?
    At Sophieamornatural, we strive to ensure our customers are completely satisfied with their purchases. Should you wish to return any of our skincare or haircare products, we accept returns within 14 days of the purchase date, provided the items are in their original condition. Please note that customers are responsible for covering the return shipping costs unless the item received is defective. Once we receive the returned product and verify its condition, we will process your refund promptly.
  • Can I change or cancel my order after placing it?
    We process orders quickly to get your products to you as soon as possible. If you need to change or cancel your order, please contact us within 24 hours, and we’ll do our best to accommodate your request.
  • How can I use a discount code?
    To apply a discount code, enter it at checkout in the “Promo Code” box. Please note that only one code can be used per order, and some discounts may be subject to certain conditions.
  • Do you offer discounts or promotions on your products?
    Yes, we offer special promotions and discounts throughout the year. Be sure to sign up for our newsletter or follow us on social media to stay updated on seasonal sales, exclusive offers, and special bundles.

FAQ'S

 +447359-824-867

bottom of page